Topics
Age Discrimination Recent UpdatesMay 01, 2012 April 27, 2012 April 25, 2012 March 04, 2012 October 25, 2011 ArchivesWeb Resources
New Jersey Courts Online
|
April 26, 2011 Topic: Consumer Rights When Aminata George agreed to buy $5,000 in school textbooks from a door-to-door salesman representing The College Network Inc., she believed she had the right to cancel her order. In fact, the Door-to-Door Retail Installment Sales Act of 1968 and Federal Trade Commission regulations give consumers the right to cancel a contract with door-to-door salespeople by certified mail postmarked no later than 5 PM on the 3rd business day after signing the contract. Also, the contract Ms. George signed said that she could cancel her order within 3 days. But it gave no instructions on how to do so. Ms. George had a rude awakening when all of her books arrived 2 days after she signed the contract. On the same day, she called the salesman to cancel the contract, but he said she could not do so after delivery. College Network also refused to allow Ms. George to return the books. According to the Court in her case, College Network and the salesman were not entitled to payment and Ms. George had no responsibility to give written notice of her cancellation. Her phone call on the day the books were delivered was enough to cancel her contract, because there were no cancellation instructions and was falsely told that she had no cancellation rights. Let this blog post be a "written notice" to door-to-door salespeople that their customers can change their minds and cancel their orders. |
Search